Born from a £350 router dispute

SORTED was born after our founder returned a router but was still chased for £350. It took roughly 20 emails before the issue was finally resolved. The money mattered—but so did the stress of feeling ignored and harassed while having to explain the same facts again and again.

You shouldn’t have to repeat yourself

SORTED builds a timeline, records the important facts and keeps the correspondence connected to one case. When the company replies, the next response is based on the case history—not a blank page.

Knows when it may be time to escalate

SORTED should not keep producing angrier emails forever. After repeated unsuccessful attempts, it helps identify whether the next route may be a formal complaint, ADR or an ombudsman where applicable, regulator information, or professional advice.

Until it’s SORTED

You do not have to work out every next step alone. SORTED provides AI-assisted consumer information and complaint support. It cannot promise that you will win, is not a law firm and does not replace advice from a solicitor or regulated professional.