Our policies for your peace of mind
Welcome to our policy centre. Here you will find clear, plain English explanations of how we operate, how we handle your information, and what you can expect from us. We aim to be transparent and trustworthy in every interaction. Last updated 16 August 2026.
Understanding our approach
SORTED is an AI-assisted consumer information and drafting support service operated by Keith Hadley, sole trader, trading as SORTED AI. We are not a law firm or regulated adviser. The founding customer offer is £9.99 for one complete consumer complaint case, limited to the first 100 cases, with up to 90 days or 40 AI messages. The planned standard price is £19.99. You review and send every draft yourself; we cannot guarantee any particular outcome.
Your privacy and data
Our Privacy Notice clearly explains how we handle your information and your rights regarding data deletion. We are committed to protecting your personal data and ensuring it is managed responsibly and securely. Learn more about our data practices and how we keep your information safe.
Terms of use
Our Terms of Use outline the scope of our services and your responsibilities as a customer. This document provides important details about how you can use SORTED AI and what you can expect from us. It is designed to ensure a fair and clear relationship for all users.
Refund and complaints
Our Refund Policy explains your rights regarding the cancellation of digital services and what to do if you encounter a faulty service. Should you need to raise a concern about SORTED itself, our Complaints Policy details the process for making a complaint.
Acceptable use
Our Acceptable Use Policy outlines what is prohibited and matters that are outside the scope of our service. This ensures that SORTED AI is used appropriately and effectively by all customers, maintaining a safe and productive environment.