Acceptable use policy for SORTED AI
To ensure a safe and effective environment for everyone, please familiarise yourself with our acceptable use policy. This policy outlines how you can and cannot use SORTED AI services.
Our commitment to genuine and lawful use
SORTED AI is designed for genuine personal UK consumer complaints and calm, lawful correspondence. We expect all users to provide accurate information and to use our draft correspondence responsibly. Our aim is to help you resolve issues effectively and fairly.
Prohibited activities
To maintain a secure and trustworthy platform, certain actions are strictly prohibited. You must not engage in threats, harassment, hate speech, fraud, impersonation, or upload fabricated evidence. Unlawful activity, bulk or commercial use of our services, and attempts to bypass access controls are also forbidden. Additionally, uploading passwords, full financial credentials, malware, unnecessary identity documents, or another person's sensitive information is not permitted.
Guidelines for using SORTED AI
SORTED AI focuses on specific types of consumer complaints. We exclude criminal, court-litigation, divorce/family, employment grievance or discrimination, personal injury, immigration, benefits, complex financial-product, housing-disrepair compensation, and professional-negligence matters. SORTED AI reserves the right to refuse or suspend unsafe or out-of-scope use and may direct users to an appropriate regulated professional or emergency service if necessary. This policy was last updated on 16 August 2026.