Sorting out energy complaints
Need help with an energy supplier complaint? SORTED AI helps consumers across England, Scotland, Wales and Northern Ireland organise billing disputes, meter problems, unexpected direct-debit changes, delayed refunds and unanswered complaints.
Common energy complaint issues
Common problems include estimated or incorrect bills, disputed meter readings, unexplained balances, smart-meter faults, unaffordable direct-debit changes, missing credit refunds and suppliers that do not respond clearly. Keep bills, meter photographs, payment records and every written reply together.
Our approach to resolving disputes
Explain what happened in plain English, including dates, amounts, account details and the outcome you want. SORTED AI builds a timeline, highlights missing evidence and drafts a calm complaint for you to review and send. The £9.99 founding offer covers one case for up to 90 days or 40 AI messages.
The benefits of a sorted complaint
If the supplier does not resolve the complaint, SORTED can help analyse its response and prepare the next message. It can also help you understand when a deadlock letter or Energy Ombudsman information may be relevant. Ofgem directs individual supplier complaints through the supplier and consumer-support routes; SORTED is not Ofgem, a law firm or a regulated adviser.
Ready to tackle your energy complaint?
Start one energy complaint case for the £9.99 founding price. You remain in control and check every draft before sending it.