Tired of repeating yourself?
Unexpected mobile charges, a broadband fault or a demand for equipment you already returned? SORTED AI helps UK consumers organise the evidence, build a clear timeline and prepare the next complaint response.
Navigating mobile and broadband disputes
Common cases include early termination fees, failed switches, poor or missing service, billing errors, returned-router disputes, contract problems and providers that keep demanding payment. Keep bills, contract terms, tracking receipts, screenshots, complaint references and every reply.
How we assist with your complaint
SORTED builds an evidence checklist and personalised complaint, then helps analyse the provider’s response. From 8 April 2026, eligible unresolved telecom complaints can generally access approved ADR after six weeks; check whether your provider uses Communications Ombudsman or CISAS. The £9.99 founding offer covers one case for up to 90 days or 40 AI messages. SORTED is not Ofcom, an ADR service or a law firm.
Get your mobile and broadband complaint sorted
Don't let mobile or broadband issues overwhelm you. Let SORTED AI help you organise your evidence and draft effective responses, ensuring your voice is heard and your complaint is handled efficiently. Regain control and work towards a fair resolution.