Need help with a refund or faulty product?
Faulty product, missing delivery, refused refund or online order dispute? SORTED AI helps UK consumers organise the evidence and prepare a clear complaint to the trader.
What to do first
Keep receipts, order confirmations, product descriptions, photographs, tracking records, proof of return, payment evidence and every message. Your options can depend on what happened, when you complained, how you paid and whether the seller was a business or private individual.
How SORTED AI helps
SORTED asks focused questions, builds a timeline and evidence checklist, and drafts a complaint for you to review and send. It can then analyse the trader’s reply and help prepare the next response. It does not promise a refund or replace independent consumer or legal advice.
Starting your case
The £9.99 founding offer covers one case for up to 90 days or 40 AI messages. Consumer rights and deadlines depend on the facts and can differ across the UK, so check current official guidance and review every draft before sending it.